Non-refereed articles

 

(2004) Strategic risk management: four key challenges.   Strategic Risk.  February  2004 pp 43-45.

(2003) Assessing marketing. Strategic Risk, August 2003 pp 37-38 (ISSN: 1470-8167)

(2003) Is it time for risk assessed marketing? What's New in Marketing. June 2003. 

(2003)Risk management: an additional axis for information professionals? Freepint Issue 136. May 1 2003  www.freepint.com/issues/010503.htm 

(2002). Ten ways to make sure you really make a profit.  Management Services (Journal of the Institute of Management Services) December pp 16-18 (ISSN: 0307 6768)

(2002). Ten things you really need to know about your customers.  .  Management Services (Journal of the Institute of Management Services) October  pp 14-16. (ISSN: 0307 6768)(2002) Ten things you really need to know about your competitors.  Management Services (Journal of the Institute of Management Services) July pp 16-18. (ISSN: 0307 6768)(2002)Ten things you really need to know about your customers.  What’s New In Marketing.  http://www.wnim.com/issue10/pages/tenthings.htm  

(2001) Ten things you really need to know about your competitors.  Competitive Intelligence Magazine (Society of Competitive Intelligence Professionals – SCIP).  Vol 4 no 5.  September – October pp 12-15(2001) CRM: Citizen Relationship Marketing?  Electronic Public Information, January / February  pp 24-25. (ISSN 1369 - 9393)

(2000)  Soundcheck the web: a guide to music resources on the Net
Electronic Public Information, July / August pp 12-13. (ISSN: 1369-9393). Joint article with Richard Kendrick 

(1999)  Make sure you make a profit Printing Industries, April  pp 10-11.

(1999). Think hard about the opposition Business First, Spring pp 32-33.

(1998). What you need to know about your competitors Printing Industries, October  pp 24-25.

(1998) Your competitors: Ten things you really need to know Cleaning and Maintenance, November  p 27,28,30

(1998) Ten things you really need to know about your customers Business First (LawNet), Winter Issue  p 16

(1998) Ten things you must know about your customers Stationery Trade Review, October  pp 18-20

(1998) Ten things you really need to know about your customers IS Opportunities, 18-19

(1998) What you need to know about your customers Printing Industries, pp 10-11

(1998 Ten things you really need to know about your customers Pressure Points, June pp 9-10

(1997)  Unobtrustive testing: smile, you might be on candid camera Library Association Record 99(9) September, pp 484-485

(1992)  Carefully does it: public reference libraries and customer care Information Services Group of the Library Association

(1990). Italian business information: key online and CD-ROM sources European Business Intelligence Briefing, Headland Press, September pp 18-29

(1989) Statistics for librarians. Three part series: moving averages, correlation and regression, chi square.  Assistant Librarian. Vol 82 (8) pp 118-122; Vol 82 (10) pp 150-153; vol 82 (12)  pp179-182. (with Bryn Davies)